SHYLD Roofing LLC (“SHYLD Roofing,” “we,” “us,” or “our”) operates the website shyldroofing.com and provides roofing, siding, and gutter services in Middle Tennessee. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website, contacting us, or providing your information through our forms, calls, or text messages, you agree to the practices described in this policy.
1. Information We Collect
Information you give us directly
- Name, phone number, email address, and property address when you submit our website form, request a free inspection, or contact us by phone, text, or email.
- Details about your roofing, siding, or gutter project, including photos and notes you choose to share.
- Insurance and claim-related information you share when we assist with storm or damage claims.
- Payment information when you authorize a deposit, progress payment, or final payment (processed through our payment provider; we do not store full card numbers on our systems).
Information collected automatically
- Standard log data when you visit shyldroofing.com (IP address, browser type, referring page, time of visit).
- Cookies and analytics data used to understand how visitors use the site and to improve it.
2. How We Use Your Information
- To respond to your inquiry, schedule inspections, send proposals, and complete the work you have requested.
- To send appointment confirmations, reminders, follow-ups, and review requests by phone, text message, or email.
- To process payments and provide warranty service.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations.
3. SMS / Text Message Program
Consent. By submitting your phone number through our website form, chat widget, by replying to a text from us, or by providing it during a phone call or in-person meeting, you consent to receive text messages from SHYLD Roofing related to your inquiry, appointments, project, and (if you opt in separately) marketing or promotional offers.
Message types. Customer-care messages include responses to your questions, appointment confirmations, reminders, project updates, follow-ups, and review requests. Promotional messages include seasonal offers, neighborhood inspection campaigns, and service announcements. Marketing consent is separate from customer-care consent and is collected through an independent checkbox in our chat widget.
Frequency. Message frequency varies based on your project and preferences.
Cost. Message and data rates may apply. Text messaging fees are billed by your wireless carrier, not by SHYLD Roofing.
Help and opt-out. Reply HELP for help or to reach a person. Reply STOP at any time to opt out of all non-transactional messages from SHYLD Roofing. You can also opt out by emailing shyldroofing@gmail.com with the word “STOP” in the subject line.
No sharing for marketing. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties. Information sharing to subcontractors is solely for the purpose of supporting your project (for example, scheduling a material delivery).
Carriers. Carriers are not liable for delayed or undelivered messages.
4. How We Share Information
We share your information only as needed to provide service to you or to comply with the law. Specifically:
- Service providers who help us operate the business (CRM platform, scheduling, payment processing, hosting). These providers are contractually required to protect your information and use it only to provide the service.
- Subcontractors and crew who perform installation, repair, or inspection work, only to the extent needed to complete your project.
- Insurance carriers when we assist with a storm or damage claim, with your authorization.
- Legal and regulatory disclosures when required by law, court order, or to protect the rights, property, or safety of SHYLD Roofing, our customers, or others.
We do not sell your personal information. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.
5. Data Retention
We retain customer information for the duration of our business relationship and for as long as needed to comply with our legal, tax, warranty, and accounting obligations. After that period, we securely delete or anonymize the information.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
- You can opt out of marketing texts at any time by replying STOP.
- You can opt out of marketing emails by clicking the unsubscribe link in any email or contacting us directly.
- You can request a copy of the personal information we hold about you, ask us to correct inaccurate information, or ask us to delete your information, by contacting us at the address below.
- Tennessee residents and residents of states with applicable consumer privacy laws have additional rights under those laws and may exercise them by contacting us.
8. Children
Our services are intended for adults (18 and older). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
For privacy questions, opt-out requests, or to exercise your rights, contact:
725 Laurel Lane
Murfreesboro, TN 37127
Phone: (615) 295 8974
Email: shyldroofing@gmail.com